Refund & Return Policy
FREE SHIPPING ITEMS
If after 45 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.
HOW DO I RETURN AN ITEM?
If you received damaged goods, please contact us within 24 hours from receiving your order.
Please provide your order number as well as images and video that shows the damage. Our customer service team will review the return request and will send further instructions if the return is approved within 48 hours.
Only items purchased directly from www.themambobabyfloat.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Returned items must be unused, in the same condition that we sent it to you, except for the damage. The damaged goods will be assessed by USPS/FedEx depending on who made your delivery, to ascertain that at time of delivery, the goods had incurred some damage. Products that have been personalized or altered cannot be refunded or exchanged. If you intentionally damage the goods in order to return them, this is classified as fraud and will be reported to authorities.
Goods returned just because of a change of mind or lack of interest in the product upon its arrival WILL NOT BE APPROVED, please do not even reach out if that is the case. Do not buy products you do not need, or without any due diligence done on shipping times, usability and whether sizes fit your baby.
Non-returnable items include items purchased through retailers, incorrect products purchased, change of mind on product, damaged products through customer mishandling and products reported to be damaged in transit beyond 24 hours after they have already been delivered.
The Mambo Baby Float reserves the right to deny any return.
WHAT IF THE ITEM(S) I RECEIVED ARE INDEED DEFECTIVE/DAMAGED IN TRANSIT?
Did you receive a faulty unit or the damaged product?
Please contact our Customer Support team within 24 hours of delivery to start the return process. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
You will be required to include a video and photo of the defective product for proof in order to begin the refund process or replace the product.
Remember, we will contact USPS/FedEx to ascertain the damage in their hands, please be sure of your allegations and make contact with us within 24 hours after you receive the product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 10 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products or goods damaged in transit.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order, within 24 hours. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or canceled.
You can check the status of your order here or contact support at firstname.lastname@example.org